(In topic `CRM Skills`) VRU is an acronym for Voice Response Unit, also known as IVR (see IVR)ice Response). Found on http://www.encyclo.co.uk/local/20477
(In topic `operations support systems`) VRU is an acronym for Voice Response Unit, also known as IVR (Interactive Voice Response). Found on http://www.encyclo.co.uk/local/20477