A service-level agreement (SLA) is a part of a service contract{disambiguation needed|date=January 2014} where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example, Internet service providers and telcos will commonly include service level ...
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http://en.wikipedia.org/wiki/Service-level_agreement
Performance objectives reached by consensus between the user and the provider of a service, or between an outsourcer and an organization. A service level agreement specifies a variety of performance standards that may or may not include "service level." See Service Level.
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http://www.confero.co.uk/glossary.htm
See Collective Agreement.
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http://www.encyclo.co.uk/local/20195
SLA. A contract, which can be legally binding, between a service supplier and a user, in which the terms of service are specified
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http://www.encyclo.co.uk/local/22643
(SLA) (ITIL Continual Service Improvement) (ITIL Service Design) An agreement between an IT service provider and a customer. A service level agreement describes the IT service, documents service level targets, and specifies the responsibilities of the IT service provider and the customer. A single agreement may cover multiple IT services or ...
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https://www.encyclo.co.uk/local/22879
No exact match found.
