Intelligent Character Recognition. Recognition processes in which a document image (bit-map) is converted to coded text, e.g. ASCII, word processing format. Involves advanced techniques such as feature analysis and artificial intelligence. Able to recognise a wider range of type styles and sizes that Optical Character Recognition. See also OCR
Found on http://www.encyclo.co.uk/local/20462
(In topic `CRM Skills`) ICR is an acronym for Intelligent Incoming Call Routing. By utilising the IVR to collect information from the caller and the host application to determine how to route a given call, ICR represents one of the most powerful combinations of IVR and CRM applications. Found on http://www.encyclo.co.uk/local/20477
(In topic `Knowledge, Document, Workflow & Content Management`) ICR (Intelligent Character Recognition) is an advanced form of OCR technology that includes additional capabilities. (see OCR). Found on http://www.encyclo.co.uk/local/20477
(In topic `operations support systems`) ICR is an acronym for Intelligent Incoming Call Routing. By utilising the IVR to collect information from the caller and the host application to determine how to route a given call, ICR represents one of the most powerful combinations of IVR and CRM applications. Found on http://www.encyclo.co.uk/local/20477