Interactive Voice Responder, details ...
(In topic `CRM Skills`) IVR is an acronym for Interactive Voice Response technology, a technology that allows a telephone based user to enter or access information stored in a remote database. IVR applications add value to CRM applications by providing the means and platform for customer self service and by providing an automated personalised serv...(In topic `operations support systems`) IVR is an acronym for Interactive Voice Response technology, a technology that allows a telephone based user to enter or access information stored in a remote database. IVR applications add value to CRM applications by providing the means and platform for customer self service and by providing an automated pe...
Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection to generate an appropriate response in the form of voice, fax, callback and/or e-mail.
Interactive Voice Recognition/Response
Interactive Voice Response
Interactive Voice Response System - computer system using DTMF tones to control interaction with users.
Interactive Voice Response, similar to Audiotex, but normally involves far more caller response via the keypad. Used in phone banking, etc.
Interactive Voice Response.
Interactive Voice Response
(Interactive Voice Response) A system that allows phone callers to provide answers to a programmed voice survey by using the phone keypad or simply saying the answer (voice recognition).