(In topic `CRM Skills`) ACD is an acronym for Automatic Call Distributors, a telephony term for a facility that automatically routes incoming calls to the next available or longest idle agent in a line hunt group. Examples of ACD`s include Lucent, Nortel & Aspect. Found on http://www.encyclo.co.uk/local/20477
(In topic `operations support systems`) ACD is an acronym for Automatic Call Distributors, a telephony term for a facility that automatically routes incoming calls to the next available or longest idle agent in a line hunt group. Examples of ACD`s include Lucent, Nortel & Aspect. Found on http://www.encyclo.co.uk/local/20477
An Automatic Call Distributor (ACD) manages incoming calls depending on the number called and the software instructions for that number. Sales and service support systems use ACDs to validate callers, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the load on multiple phone lines, make outgoing ... Found on http://www.encyclo.co.uk/local/20632