an informal or unapproved procedure that workers use instead of formal documented procedures because the informal procedures are perceived to be less difficult or time consuming and appear to achieve the same outcome as the formal procedure. Found on http://www.mistakeproofing.com/glossary.html
an informal or unapproved procedure that workers use instead of formal documented procedures because the informal procedures are perceived to be less difficult or time consuming and appear to achieve the same outcome as the formal procedure.