IT service management (ITSM) refers to the implementation and management of quality information technology services. IT service management is performed by IT service providers through people, process and information technology. The following represents a characteristic statement from the ITSM literature: Providers of IT services can no longer affo...
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http://en.wikipedia.org/wiki/IT_service_management
(ITSM) The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology. See also service management.
Found on
https://www.encyclo.co.uk/local/22879
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