`Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as `the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exce.....
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http://en.wikipedia.org/wiki/Customer_satisfaction
(from the article `marketing`) ...buying process does not end here. In fact, marketers point out that a purchase represents the beginning, not the end, of a consumer`s relationship ... ...sales to assets (asset turnover), profits to assets (return on assets), assets to worth (financial leverage), and, finally, profits to worth ... [2...
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http://www.britannica.com/eb/a-z/c/172
The provision of goods or services which fulfil the customer?s expectations in terms of quality and service, in relation to price paid
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https://www.encyclo.co.uk/local/20161
Provision of goods or services which totally fulfil the customer`s expectations in terms of quality, service and cost.
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https://www.encyclo.co.uk/local/21395
Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it?s how happy the customers are with their transaction and overall experience with the company.
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https://www.myaccountingcourse.com/accounting-dictionary/accounting-diction
No exact match found.
