In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant or AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist). Many AAs will also offer a simple menu system (`for sales, press 1, for service, press 2,` etc.). An auto at.....
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http://en.wikipedia.org/wiki/Automated_attendant
A voice processing capability that automates the attendant function. The system prompts callers to respond to choices (e.g., press one for this, two for that") and then coordinates with the ACD to send callers to specific destinations. This function can reside in an on-site system or in the network.
Found on
http://www.confero.co.uk/glossary.htm
The answering and handling of calls by a voice processing system. Often used to assist an existing operator.
Found on
http://www.encyclo.co.uk/visitor-contributions.php
No exact match found.
