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Stuhlman - Management Consultants Category: Management > Knowledge Management Terms Date & country: 11/08/2008, USA Words: 29

Query
is a question or series of questions that are presented to a knowledge management system or information retrieval system. Data and information can be retrieved with a query. The most precise queries are those which return the fewest false drops. The result of a query needs interpretation by the requestor. A query may return sorted or unsorted repli...

Personal Competence
is a collection of behaviors including concentration, intensity, persistence, and self-sufficiency. Concentration is required to examine, contemplate and make decisions. Intensity refers to the depth of involvement in an activity. Time is an important component of both concentration and intensity. One must invest the proper amount of time to accomp...

Motivation
is the push of the mental forces to accomplish an action. Unsatisfied needs, motivate. On the biological level basic human needs of food, shelter and survival are powerful motivators. On the psychological level people need to be understood, affirmed, validated and appreciated. On the business level motivation occurs when people perceive a clear bus...

Metadata
is structured information that describes, explains, locates, or otherwise makes it easier to retrieve, use or manage an information resource. The Dublin Core is an example of a standard. It was developed for libraries to be simple and concise. The current Dublin Core standard defines fifteen metadata elements (title, subject, description, source, l...

Knowledge worker
is a member of the organization who uses knowledge to be a more productive worker. These workers use all varieties of knowledge in the performance of their regular business activities. Everyone who uses any form of recorded knowledge could be considered a knowledge worker. Alternative job titles for person in charge of knowledge management: D...

Knowledge use
is the effective integration of knowledge by people or organizations. It is the result of understanding and application of knowledge and the knowledge gathering process. It is hard to define because it is the result and application of all the terms defined on this page.

Knowledge source
is the person, document, non-print source, or place that is the origin or prime cause of knowledge. Others may see you as a source and you turn to your own sources for knowledge.

Knowledge owner
is the person or people who are responsible for knowledge, a knowledge domain, or set of documents. The knowledge owner is responsible for keeping the knowledge and information current, relevant, and complete. The knowledge owner usually acts at a local or decentralized level. The knowledge owner may or may not be the author or creator of the speci...

Knowledge map (K-Map)
is a tangible representation or catalog of the concepts and relationships of knowledge. The catalog is a navigational aid that enables a user to find the desired concept, and then retrieve relevant knowledge sources.

Knowledge Management Terms
Organizations are complex organisms. For an organization to grow and prosper in this information age, it must become a learning organization understanding both its roots and branching out to new endeavors. One of the difficulties in mastering 'Knowledge Management' is understanding the terminology of the field. In any field one must have a common u...

Knowledge facilitators
help harness the wealth of knowledge in the organization. Facilitators engender a sense of ownership in those involved, by helping them arrive at a jointly developed solution.

Knowledge creation
is the process that results in new knowledge, or organizes current knowledge in new ways making techniques to use existing knowledge. Once knowledge is created the organization has a Knowledge flow, which is the way knowledge travels, grows, is stored and retrieved. Knowledge flows 1) Up and down from management; 2) Within circles of sharing (such ...

Knowledge audit
is the formal process to determination and evaluation of how and where information knowledge is used within the organization. The audit examines policies, forms, procedures, storage and any other ways that knowledge is collected, stored, cataloged and stored. Knowledge bridge is the connection that a KM expert builds between the business processes ...

Knowledge assets,
also called intellectual capital, are the human, structural and recorded resources available to the organization. Assets reside within the minds of members, customers, and colleagues and also include physical structures and recorded media.

Know-how
is the technical expression of knowledge or how to physically apply knowlege in the physical world. Examples are the manual and mental skills of a master craftsman or tradesman. Knowledge lens is the perspective or viewpoint of the problem or situation. A KM expert brings experience from many industries or disciplines to focus valuable insights or ...

Industry best practices
are practices that have been determined from outside of the organization as helpful approaches to large numbers of organizations within that industry. These best practices may be reported in written sources based on investigative reporting or based on agreements or conventions of trade or professional groups. For example articles or books may be wr...

Ignorance
is the state of not knowing. Ignorance occurs when those who can benefit from knowledge are unwilling or unable to find or assimilate the knowledge. The flip side of ignorance is having knowledge and not having any way of sharing that knowledge. Information is organized data that has been arranged for better comprehension, understanding and/o...

Ideas
are mental pictures, or dreams that are unproven. They may or may not be verbalized or recorded. They are not yet substantiated by data, but may be based on the person's knowledge. Good ideas may have a positive impact on the organization if they can be substantiated or validated by data or input from others. Bad ideas are those that ha...

Discussion Forum
is an in-person or electronic forum for staff or like-minded individuals to exchange ideas, post questions, offer answers, or offer help on relevant subjects. Electronic forums also provide ways of archiving (or storing) and searching for previous exchanges. 'Listserv' is a type of electronic forum.

Communities of Interest
include the people within the organization or those outside the organization who share interests in an aspect of the business or profession. For example professional staff may join professional organizations to share common interests and offer each other support. This is especially important when the organization has few people in that profession. ...

Bibliography
Cohen, Stuart. Child Development : a study of the growth process. Itasca, IL, F.E. Peacock Publishers, 1971. Covey, Stephen R. The Seven Habits of Highly Effective People : restoring the character ethic. New York, Simon & Schuster, 1989. Glasser, William. Schools Without Failure. New York, Harper & Row, 1969. H...

Barriers
are objects, ideas, practices, structures, systems, etc. that prevent or discourage action. Sometimes physical barriers are necessary for physical safety. Security barriers are important for an organization to protect assets. Barriers are not good when they discourage, sharing, creativity, service and other forms of positive business activity. Cata...

Artificial intelligence
occurs when analysis and the search for truth takes precedence over the creative and human activities of a job. People who practice artificial intelligence behave with so much thinking and analysis that the feeling, intuition, and art of making decisions is sacrificed. *

Artificial ignorance
occurs when truth is sacrificed in favor of reverence or ritual. People practice artificial ignorance when they behave without thinking about the reason behind the actions. They follow the rules, practices, procedures, or law exactly without thinking of the implications and results. A fictional and humorous example of this behavior is Amelia Bedili...

Relationships
are the connections people have with other people. Relationships may be between people with personal connections or those with connections based on print, media or correspondence. People absorb more knowledge when the bond is with someone they know and respect. Good relationships create a unity necessary to run effective organizations. One is...

Sharing
is the human behavior that describes the exchange of knowledge. Sharing and learning are social activities and may occur in face-to-face meetings or via aural, written or visual stimuli. At least two people are required for sharing. Sharing knowledge is a positive activity in an organization. Coveting knowledge is the opposite of sharing. Storytell...

Technology
is the set of tools both hardware (physical) and software ( algorithms or procedures) that help us act and think better. Technology includes all the objects from pencil and paper to the latest electronic gadget. Electronic and computer technology help use share information and knowledge quickly and efficiently. What was previously slow and tedious ...

Thinking
is an internal mental process that uses data or information as input, integrates that information into previous learned material and the and results in either knowledge or nothing. It may occur at any moment including while eating, sleeping or working on an unrelated task. Problem solving, planning, information integration, and analysis are four ki...

Wisdom
is the result of learning and using knowledge for a strategic advantage. After gaining knowledge, wisdom is used to meet new situations. Wisdom resides in the minds of the users. Organizational wisdom is the goal of knowledge management system.* * Changed since last revision.